How often do I actually have to get this done?
It depends on what you cook. Solid fuel is monthly, high-volume and charbroiling is quarterly, a typical restaurant is semi-annually, and low-volume kitchens like churches and seasonal operations are annually. The table above is the NFPA 96 schedule — and if an inspection finds buildup, it gets cleaned regardless of the date.
Do you clean the rooftop fan as well?
Yes. The fan housing, the curb and the containment are part of the exhaust system and part of the job. A clean hood with a loaded fan is not a cleaned system, and it will not pass an honest inspection.
Will you have to shut my kitchen down?
No. The work is scheduled outside your service hours — overnight or on a day you’re closed — and everything is wrapped, cleaned up and put back before you open.
Do I get something to give my insurance company?
Yes. Every job finishes with a dated certificate listing what was cleaned, anything that couldn’t be accessed and why, and a photo record. That is the document your insurer and your fire inspector are asking for.
My kitchen is a long way from North Bay. Do you come out here?
Probably. The regular run covers Highway 11 as far as Hearst, Highway 631 through Hornepayne, and Highway 17 from White River through the Soo and back. If you’re on or near one of those roads, call — and mention any other kitchens nearby, because scheduling a few on one trip is what makes the distance work.
How does quoting work if I’m hours away?
You don’t pay for a quote, and you don’t wait on one. Tell us how many hoods you have, what you cook and what town you’re in — a few photos of the hood and the roof unit help — and we’ll get you a price. For anything unusual we’ll look at it in person before quoting, at no charge, on the next run through your area.
Are you insured? My head office will ask.
Yes — WSIB coverage and liability insurance. If your facilities manager or insurer needs the certificates on file, say so when you book.
Can you do the fire suppression inspection at the same time?
Yes, and it’s the reason most customers book both together. One visit, one shutdown, and both sets of paperwork come back at once.